Refund policy

Returns & Refunds
Your satisfaction is paramount to us. If you are not completely satisfied with your purchase, you may return the item within 30 days of delivery for a full refund of the purchase price (excluding original shipping costs).

Eligibility: To be eligible for a return, items must be in their original condition and packaging.

Timeframe: Returns initiated after the 30-day window will not be eligible for a refund. No exceptions will be made regarding this timeframe.
How to start: To begin the return process, please contact us at lumivessence@gmail.com  with your order number and the reason for the return. We will provide you with detailed instructions on how to send back your item(s).

Shipping: Please note that return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 10 business days.

Damages & Issues
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us immediately at lumivessence@gmail.com. We will evaluate the issue and make it right as quickly as possible.

Lost Packages & Shipping Address
We rely on the carrier's delivery confirmation as primary proof of delivery.

Lost in Transit: In the rare event of a package lost during shipment, we will work diligently with our shipping partners to resolve the issue and ensure you receive your order.
Delivered Status: We are not responsible for packages that are confirmed as delivered by the carrier but are subsequently stolen or misplaced.

Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for delays or additional costs due to incorrect addresses. If you notice an error, contact us immediately. Once an order has been picked and processed, we are unable to modify the shipping address.

Warranty
All our products include a dedicated warranty period, specified on each individual product page, starting from the date of delivery.

Coverage: If a manufacturing defect arises within this period, we will provide a free replacement of the defective component. Depending on availability, replacements may be upgraded to a newer model.

Verification: To confirm the nature of the issue, we may request a brief video demonstrating the defect.

Exclusions: This warranty does not cover normal wear and tear, damage from misuse, failure to follow instructions, or unauthorized modifications.

Terms: Receiving a replacement does not extend the original warranty period. Any warranty claims for discontinued models will be honored according to the terms at the time of purchase.
For any questions or to initiate a claim, please reach out to us at lumivessence@gmail.com.